What do you mean by “Connectivity”?

Connectivity is the ability to install, configure, and resolve the issues of various equipment and vendors working together to insure compatibility and performance. Original Equipment Manufacturers have been trained to install and maintain their own equipment only. They have little to no experience in fine tuning the real world configurations customers demand in today’s complex world of computers.

At Business Integrators Services, LLC (BIS) we are trained on equipment from most if not all of the potential vendors. We are experienced in the art of Connectivity and just what is required to make all the vendors work together peacefully while obtaining the highest possible performance.

Customer Satisfaction is our product.

What makes your service better than other organizations?

To explain the difference we must go over the individual attributes that constitute good service. Attributes such as:

This means replacing parts that need to be replaced rather than doing a “band-aid” type repair that will only come back as a new problem later.

It means going to the wire in determining the root cause of a problem rather than simply fixing the symptoms. It means using quality parts from only the best vendors and manufacturers.

It means service the BIS way.

Your equipment is important to you, your organization, and your business. Equipment down time means lost money, productivity, and business. BIS understands that the smallest piece of equipment can be mission critical, and can be a key to your success. We treat printers, faxes, modems and everything else the same as if it were your system itself.

Our business is keeping you in business.

The entire high tech industry has gone through hard times over the past few years. Surviving these difficult times has meant layoffs of the higher paid workers – which also equates to the most experienced and skilled of their work force. At BIS we recognize the importance and value of our employees, and have the best of the best. This philosophy has given us an extremely high level of expertise, and an average experience level in the Mid-Range Service Business of 17 years per employee.

Our experience level and expertise allow us to quickly get to and resolve the root problem, getting you back to normal in as little time possible.

A wise man once said “All the technology in the world will never replace a good attitude.” BIS treats our customers and their employees with the respect they deserve. We hire only employees who love working with people as much as they enjoy working with machines. No Techno-Nerds here, just outstanding technicians who enjoy their work. We understand that your employees are valued assets of your company for a reason – and that the reason is probably not for their hardware knowledge or skill sets.

We pay attention to a customer trying to tell us how the do-hickey is sounding just like the thing-a-ma-bob that they heard once before. It may not be the most technically correct description, but it IS important, and it WILL help us determine the problem in the end.

At BIS, working with the people is just as important as working with the equipment.

How many customers do you service in the Greater Houston Area?

Our current customer base stands at 340 customers and GROWING! We have long term customers who started with us in the System 34/36 days, new customers, customers with AS/400’s, RISC 6000’s, E Server’s, and customers who have contracts on printers or PC’s only.

We take pride in understanding and serving the special needs of each of our customers, and our attention to detail, friendly, fast, and dependable service has earned the trust and outstanding long-term relationships with our customers.

Do you stock parts locally?

Time is money – to both you as the customer, and to BIS itself. We have one of the largest part inventories possible. Our business is keeping you in business, and our reputation depends on minimizing your down time with quick response and a courteous, reliable and dependably solid fix utilizing quality parts.

Our people provide the quick response, the reliable problem determination, and the friendly attitude. Our extensive inventory provides the ability to quickly and reliably do the repair once we have identified the cause.